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Business gets social

Unified communications (UC) is changing the way organisations operate, as their employees tend to be more available, productive and effective when invested with UC tools. But a report published in July from analyst firm Canalys points out that many UC deployments fail or don’t meet their goals because their cultural (people) impact and the related […]

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Video takes hold in the enterprise

After a somewhat drawn-out rise in initial adoption, video is used with increasing frequency in the enterprise today. The market now seems to have hit a tipping point, with giant unified communications (UC) vendors getting in on the action. Mass adoption is likely to follow soon, along with significant changes in the ways we do […]

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The outlook for cloud is getting clearer

The outlook for cloud delivery of unified communications platforms is getting ever brighter as bandwidth supply restrictions are lifted and high cost is addressed.   On its own, the value proposition of cloud-based computing delivery is very compelling – with unified communications (UC) as well as most other applications.   – At low upfront cost and […]

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9 nifty steps to unified communications

By its very composite nature, unified communications (UC) application platforms can be modular and exhibit evolutionary growth. Perhaps you’re already using a form of it, rudimentary or at least potentially quite advanced. Or maybe you’re not sure where to start. Chances are you could use some help with realising the many benefits open to you […]

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You may already be using UC

Many companies and individuals already use a form of unified communications, whether rudimentary or quite advanced.   Basic dabblers On the ‘basic’ end of the scale, solutions take a wide array of forms, often entailing point products. Most small organisations or individuals dabbling in UC at this level are at an early stage of their […]

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Fitting UC into your business — five questions you should ask before buying

You’ve thought long and hard about it, and you’re finally ready to adopt unified communications (UC), including its foundation, Voice over IP. Part of the attraction is the rich application benefits of this technology, but you’re also painfully aware that its array of predecessors, including TDM (time division multiplexing) switched telephony, won’t be around or […]

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Untangle corporate mobility – BYOD

The mobile revolution is well under way, but it comes with problems of its own, including picking among the growing range of options on which to reach colleagues. The answer? Ask your employees to bring their own device. Join the mobile revolution Office mobility is on the up and up. As the world population hit […]

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Business communication goes social

Social media has already become widely used in business, but its impact will be felt even more pervasively in future, as unified communications and other applications find a natural home in a social setting. Currently, the main business applications of social media are marketing, networking and information gathering. A year ago, LinkedIn was thought of […]

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How to sell unified communications

Over the last decade, unified communications (UC) has grown from an exciting possibility to a must-have for organisations of all sizes. The underlying technologies have matured, a rich diversity of UC and collaborative applications has developed, and presence sensing has tied them together with great additional value. With the growth in UC adoption, organisations are […]

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Unified communications should be partly in the cloud

ICT vendors are pushing cloud computing almost without exception these days. And their backing of it is very compelling. For one thing, the green benefits are unassailable, with more efficient, demand-dictated provisioning of computing resources, lower consumption of electricity and less atmospheric warming. In the face of demands for higher performance at lower cost, cloud […]