Disclosure: Tim Britz, the brand manager at Clarins who kindly gave me this interview is a personal friend, and is probably on Foursquare because of my incessant hounding. I have no current commercial ties to Clarins South Africa.

Congrats on getting a Foursquare pilot going. You’re probably about the fifth company in SA to reach out to this location-based community (which has to have at least 100 people!) How does it feel?

Feels great! Especially in a market like ours, prestige cosmetics, where the marketing channels are very traditional and, dare I say, stale (TV, print, outdoor) it is refreshing to be able to “dabble” in some of the new media.

Brands like Clarins are very strongly governed by international head office rules and guidelines when it comes to marketing and advertising (hence no SA Facebook page or Twitter account — yet — I’m working on it)

I kid! So, what’s your role at Clarins?

I look after the Clarins Fragrance Group brands (Thierry Mugler, Azzaro, Porsche Design, Swarovski etc) but am heavily consulted on by the Clarins marketing team when it comes to anything digital and social media.

Why Foursquare for Clarins?

Foursquare seemed perfect for us. It is location-based, so we could specify exactly where to have our offer. Also remembering that this is a trial, so starting small (only with our flagship Skin Spa in Johannesburg) gives us time to learn and the experience to fine tune future (maybe national) offers. We are, for instance, looking at a national Foursquare special for one of our upcoming fragrance launches.

What can Foursquare users get?

Currently we offer a “traditional” gift with purchase: Check into the Clarins Skin Spa, have a facial and receive a free gift worth R175.

Clarins South Africa on Foursquare

How easy was it to setup the “special” on Foursquare.com?

Initially it was very easy — a three-step process. The approval of the offer (and validating me as a person of “authority” at Clarins) took a little longer than the two weeks they allow for — but nothing a few well-directed tweets didn’t speed up!

How are you ensuring that you fulfil on the “special” promise in the real world? Did the Skin Spa reception look at you like you were nuts?

LOL — the whole office looked at me like I was nuts! I held a quick training session with the beauty therapists and showed them. It’s real simple at the end of the day! We have delivered the first lot of gifts to the spa and, dependent on the success, we can always order more …

Where do you see location going in the luxury-goods industry? Any other potential applications beyond this pilot?

I think the applications for something like Foursquare are virtually unlimited, not just for cosmetics. Advertising special offers, recruitment, loyalty: it’s all right there. As mentioned earlier we are considering relying on Foursquare for a fragrance launch later on in the year.

What is your feeling on the viability of Foursquare as a social tool for friends (as opposed to its commercial application)?

I think it is just as viable as “recommendation tool’ as it is a “marketing tool”. “Friends” are people I share at least one common denominator with. I trust them. I’m interested in them. Foursquare can give me recommendations, tips and suggestions left by my friends in the area I am in. Bonus! Finally I know which curry to order at my best friend’s favourite Indian restaurant.

Other than that it’s awesome to follow friends check-ins live. Often I’ve met up with mates on a Saturday for a cuppa, just because we checked into the same shopping centre … by chance.

How many “mayorships” do you have personally?
Currently I have 18 mayorships — but it fluctuates as I have VERY competitive “Foursqaureres” in the area!

Ed’s note: *Cough* *Geek* (Ed has 21 mayorships and counting!)

If people want to chat further, where can they find you?

Best bet would be to find me on Twitter: @TimBritz

Author

  • Andy Hadfield is a digital native (can’t remember life without the Internet) and is fascinated with the impact it is having on our lives and businesses. An entertaining and compelling personality, Andy speaks with authority and insight about the new shape of life, work and play in the digital world. Importantly though, he’s not a “techie”! Andy understands the hard realities of business, and delivers pragmatic, realistic lessons from the future, which every business will find valuable. His intensive front-line experience underpins these viewpoints. He has played in every corner of the digital industry, launching his first startup at age 19 - getALife (gAL) was a social network before the word was even invented. The site was a political and community mouthpiece for South African students between 1997 and 2005 and was covered on every major media platform, including Time Magazine. It also has the dubious honour of being sued by Robert Mugabe. He then spent the next 7 years honing his strategic skills across a range of industries, including finance, professional services, construction and media. With The Virtual Works, this included building the digital platform that underpins “The Deloitte Way”, a real time strategic assessment, staff engagement and reward programme. He was also involved in creating Africa’s first monetised niche social network (www.designmind.co.za) which drives communication and collaboration across the construction industry. At First National Bank, Andy helped develop a team to manage digital strategy across the consumer banking segment. This included projects such as corporate crowdsourcing, the bank's first official FaceBook presence, a major overhaul of www.fnb.co.za and a world-class “Amazon-style” online sales system for financial products. Since 2010, he founded and operates www.OneBigWidget.com, a boutique strategic consultancy and stable of pioneering digital projects. You can find him on www.andyhadfield.com or tweeting his love for cricket, wine and the new style of business on www.twitter.com/andyhadfield.

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Andy Hadfield

Andy Hadfield is a digital native (can’t remember life without the Internet) and is fascinated with the impact it is having on our lives and businesses. An entertaining and compelling personality, Andy...

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