I had a very strange experience today. It was a warm winter’s day, and we had a fire going outside. Glass of wine in hand, I was fiddling around with my iPhone (as one does — usually to one’s wife’s discontent) — specifically a cult favourite app of mine: Mood Agent.

As I launched the app, it popped up a message telling me that I needed to uninstall and reinstall to “see all new features”. Mmmm. A bit of a pain in the ass.

I like the app, so I dutifully plugged in, uninstalled and reinstalled. At which stage, I noticed that the app icon had changed to say: Mood Agent FREE. Anyone who has any experience with the Apple App Store knows exactly what that means:

This is a feature hampered version. Like the shareware model, but with more tease.
There’s a better version waiting out there, for some cash.

Now here’s the interesting bit of the user experience. Firstly, the app caused me some hassle with a reinstall. I don’t know why, and frankly I don’t care. That’s the beauty of being a user, you don’t have to. Secondly, I found out that my app was the free version. Now to be honest, I can’t really remember whether I paid for it in the first place. But I think I did. And as a consumer, that’s all I need to know. I think I paid for it. And now what I paid for is free. And now I need to pay more to get the full package.

Then a strange thing happened.

I liked the app. For those who haven’t heard of it, Mood Agent is a playlist creator for the iPhone. Its claim-to-fame is to give the user five sliders: sensual, tender, happy, tempo and aggression. You slide these around to match your current mood and it picks a profiled set of songs to match. It’s pretty good. And the playlists are always different to that of the built in Genius function of iTunes.

So I liked the app. Yes. And I’d had a pleasurable experience with the dev team when I’d tweeted about it once a while back. They were friendly, responsive… And I know there are many people out there who make a living creating applications for niche audiences.

So I bought the new app. To say thank you.

Take a dramatic pause here ladies and gents. That’s a BIG cultural shift. I may be a sentimental early adopter, but that was a very specific piece of consumer behaviour that just unearthed itself. And I have a funny feeling it’s not just me that’s experiencing it. Commercial platforms like Apple’s app store have made it so easy to “vote with your mouse click”. In the past, that meant “giving a nod” or sending some traffic. Today, it means $4.99.

The internet is the most amazing platform for niche content creators. It not only has an extremely low cost of entry, but it also allows you to find your niche audience, reach them and monetise them.

The chaps at Mood Agent probably aren’t multimillionaires by now. But they made a cool app. And they got a thank you, from me. With a couple billion internet users, how many thank yous do you need to make a business?

—————–

Gary Vaynerchuk’s next book is about the Thank You Economy. While he’s a bit lucky to be the right person at the right time with the right amount of passion and the right amount of seriously hard work — he does have a knack of predicting things. If he’s on this bandwagon — so am I.

Author

  • Andy Hadfield is a digital native (can’t remember life without the Internet) and is fascinated with the impact it is having on our lives and businesses. An entertaining and compelling personality, Andy speaks with authority and insight about the new shape of life, work and play in the digital world. Importantly though, he’s not a “techie”! Andy understands the hard realities of business, and delivers pragmatic, realistic lessons from the future, which every business will find valuable. His intensive front-line experience underpins these viewpoints. He has played in every corner of the digital industry, launching his first startup at age 19 - getALife (gAL) was a social network before the word was even invented. The site was a political and community mouthpiece for South African students between 1997 and 2005 and was covered on every major media platform, including Time Magazine. It also has the dubious honour of being sued by Robert Mugabe. He then spent the next 7 years honing his strategic skills across a range of industries, including finance, professional services, construction and media. With The Virtual Works, this included building the digital platform that underpins “The Deloitte Way”, a real time strategic assessment, staff engagement and reward programme. He was also involved in creating Africa’s first monetised niche social network (www.designmind.co.za) which drives communication and collaboration across the construction industry. At First National Bank, Andy helped develop a team to manage digital strategy across the consumer banking segment. This included projects such as corporate crowdsourcing, the bank's first official FaceBook presence, a major overhaul of www.fnb.co.za and a world-class “Amazon-style” online sales system for financial products. Since 2010, he founded and operates www.OneBigWidget.com, a boutique strategic consultancy and stable of pioneering digital projects. You can find him on www.andyhadfield.com or tweeting his love for cricket, wine and the new style of business on www.twitter.com/andyhadfield.

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Andy Hadfield

Andy Hadfield is a digital native (can’t remember life without the Internet) and is fascinated with the impact it is having on our lives and businesses. An entertaining and compelling personality, Andy...

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